Returns & Refunds Policy
At BuildersMerchant, we want to ensure your construction and home improvement projects go smoothly. If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
Initiate Your Return
Log in to your account and select the order you wish to return, or contact our customer support team with your order number and reason for return.
Pack Your Items
Carefully pack the products in their original packaging, ensuring all components, manuals, and hardware are included to prevent damage during transit.
Ship to Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or schedule a collection for bulkier building materials.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing